payung99 Privacy Policy

This Privacy Policy ("Policy") is issued by payung99 ("payung99", "we", "us", "our") and applies to all personal data collected through the payung99 online casino and sportsbook platform, including the website at payung99.win, any associated mobile-optimised interfaces, and all related services provided to registered members ("you", "Member").

payung99 respects your privacy and is committed to processing your personal data lawfully, fairly, and transparently. This Policy sets out what personal data we collect from you, the purposes for which that data is used, the circumstances under which it may be shared, the measures we take to keep it secure, and the rights you have in relation to your personal data.

By registering a payung99 account, using the payung99 login, or otherwise accessing our services, you acknowledge that you have read and understood this Policy. If you do not agree to the processing of your data as described herein, please refrain from using the payung99 platform.

payung99 acts as the data controller in respect of personal data collected through the payung99 platform. As data controller, payung99 determines the purposes and means of processing your personal data in accordance with applicable data protection obligations under our international gaming authority licensing framework.

If you have any queries, concerns, or requests relating to this Privacy Policy or the processing of your personal data by payung99, you may contact our data protection team via the 24/7 Live Chat available within the platform, or by writing to us at [email protected].

payung99 collects personal data from you through several channels in the course of operating the Platform. The categories of data we collect include:

payung99 does not knowingly collect sensitive personal data beyond what is strictly necessary for identity verification, AML compliance, and responsible gaming obligations.

payung99 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your payung99 member account, including payung99 login authentication and session management;
• Service Delivery: To provide access to casino games, live dealer tables, slot titles, and sportsbook betting markets;
• Payment Processing: To process deposits, withdrawals, and refunds through your chosen payment methods, including Touch n Go eWallet, Boost, and bank transfer;
• Identity Verification (KYC): To verify your identity and age in compliance with our licensing and anti-money laundering obligations;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, collusion, and other prohibited conduct on the payung99 platform;
• Responsible Gaming: To monitor gaming patterns and implement responsible gaming tools where warranted, including deposit limits, cooling-off periods, and self-exclusion;
• Customer Support: To respond to enquiries, resolve disputes, and provide technical assistance to payung99 members;
• Legal Compliance: To comply with applicable laws, regulations, licensing requirements, and lawful requests from regulatory or law enforcement authorities;
• Platform Improvement: To analyse usage patterns and improve the functionality, design, and content of the payung99 platform.

payung99 processes your personal data on one or more of the following legal bases:

1. Contractual Necessity: Processing is necessary for the performance of the contract between you and payung99, including account management, game access, and payment processing;
2. Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including KYC, AML, and gaming licensing requirements;
3. Legitimate Interests: Processing is necessary for payung99's legitimate interests in operating a safe, fair, and commercially viable gaming platform, including fraud detection and platform security, provided these interests are not overridden by your fundamental rights;
4. Consent: Where we rely on your consent to process your data (for example, for certain marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

payung99 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Service Providers: To process deposits and withdrawals (e.g., e-wallet operators, banking partners);
• Identity Verification Providers: To conduct KYC and age verification checks;
• Game Software Providers: Certified studios whose games are hosted on the payung99 platform may receive limited session data for game integrity purposes;
• Regulatory Authorities: payung99 may be required to disclose member data to gaming regulators, tax authorities, or law enforcement agencies in response to lawful requests or as required by our licensing conditions;
• IT & Security Service Providers: Third parties who provide infrastructure, hosting, cybersecurity, or fraud detection services in connection with the payung99 platform.

All third parties with whom payung99 shares personal data are contractually required to process that data only for specified, lawful purposes and to maintain appropriate security standards.

payung99 uses cookies and similar technologies on the payung99 platform. Cookies are small text files stored on your device that enable us to recognise returning members, maintain login sessions, and gather analytical data about platform usage.

The following categories of cookies are used on payung99:

• Strictly Necessary Cookies: Essential for the operation of the payung99 login system and platform security. These cannot be disabled without affecting core functionality;
• Performance & Analytics Cookies: Used to understand how members navigate and interact with the payung99 platform, enabling us to improve the user experience;
• Functional Cookies: Allow payung99 to remember your preferences (such as language and game settings) to provide a more personalised experience.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the payung99 platform.

payung99 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by applicable law or our licensing obligations.

In practice, this means:

• Account and identity data is retained for the duration of your membership and for a minimum period of five (5) years following account closure, in compliance with AML and gaming authority record-keeping requirements;
• Transaction and betting history is retained for a minimum of five (5) years;
• Customer support communications are retained for three (3) years from the date of the relevant interaction;
• Technical and usage data is retained in aggregated or anonymised form for analytical purposes and may be retained indefinitely in that form.

Where data is no longer required for any legitimate purpose, payung99 will securely delete or anonymise it in accordance with our data disposal procedures.

Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by payung99:

1. Right of Access: You may request a copy of the personal data payung99 holds about you;
2. Right to Rectification: You may request correction of inaccurate or incomplete personal data;
3. Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention requirements;
4. Right to Restriction: You may request that we restrict the processing of your data in certain circumstances;
5. Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format;
6. Right to Object: You may object to processing based on our legitimate interests;
7. Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of the above rights, please contact payung99 via the Live Chat inside the platform or by emailing [email protected]. We will respond to all valid requests within a reasonable timeframe consistent with applicable requirements.

payung99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include, but are not limited to:

• TLS encryption for all data transmitted between your device and payung99 servers;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and vulnerability testing of payung99 platform infrastructure;
• Two-factor authentication options available to all payung99 members for account security.

While payung99 takes these security obligations seriously, no digital system is entirely free from risk. You are responsible for maintaining the security of your payung99 login credentials and for logging out of your account on shared devices.

The payung99 platform is strictly for adults aged 21 years and above. payung99 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If payung99 becomes aware that an account has been registered by a person under the age of 21, the account will be immediately suspended, all associated funds will be forfeited in accordance with our Terms and Conditions, and all personal data associated with the account will be deleted.

If you have reason to believe that a minor has registered a payung99 account or is using the platform, please contact our support team immediately via the Live Chat or at [email protected].

payung99 reserves the right to update, amend, or replace this Privacy Policy at any time. Where changes are material, we will notify registered members via email or platform notification. The date at the top of this page indicates when the Policy was last revised. Continued use of the payung99 platform following notification of changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way payung99 handles your personal data, please contact us:

• Live Chat: Available 24/7 within the payung99 platform
• Email: [email protected] (plain text — not a clickable link)

For matters relating to your data rights under applicable privacy regulations, please mark your communication "Data Protection Request" to ensure it is directed to the appropriate team.